FAQs

Frequently Asked Questions (FAQs) Orders & Accounts 1. Do I need an account to place an order? Yes. Creating an account helps you track your orders, manage returns, and receive special offers. You can easily sign up during checkout or from the “Register” option on our website. 2. How do I place an order? Simply browse through our categories, add your desired products to the cart, and proceed to checkout. Follow the steps to complete your payment and confirm the order. 3. Can I change or cancel my order after placing it? If you wish to change or cancel your order, please contact our customer support team as soon as possible. Changes may not be possible once the order is shipped. 4. How can I track my order? Once your order is dispatched, you will receive an email or SMS with tracking details. You can also log in to your Petta.lk account and check the “My Orders” section. Shipping & Delivery 5. Do you deliver island-wide? Yes. We deliver to all districts in Sri Lanka. 6. How long does delivery take? Orders are usually delivered within 2–5 working days. Colombo 1–15 and suburbs may receive deliveries within 1–3 working days. 7. Do you deliver on weekends? Most deliveries are made during weekdays. However, limited Saturday deliveries are available. Please mention in the “Order Notes” at checkout if you require Saturday delivery. 8. Do you offer international shipping? Currently, we only deliver within Sri Lanka. We plan to expand to international shipping in the future. Payments 9. What payment methods are accepted? We accept the following payment methods: Credit/Debit Cards (Visa, MasterCard, Amex) Mobile Wallets (FriMi, mCash, etc.) Bank Transfer Cash on Delivery (COD) We are also planning to add Koko payments and cryptocurrencies as payment options in the future. 10. Is online payment safe? Yes. All payments are processed through secure Sri Lankan banking gateways with SSL encryption. Your card details are never stored on our servers. 11. Can I pay partially by cash and card? Currently, we only accept one payment method per order. For wholesale or bulk purchases, please contact our support team. Returns & Refunds12. What should I do if my order is damaged on arrival? If you notice damage upon delivery, please do not sign the Proof of Delivery (POD) and immediately contact our customer service team with photos. 13. Can I return a product? Returns are only accepted for eligible items as mentioned in our Returns & Refund Policy. Please check the product page for warranty and return details. 14. How long does it take to process a refund? Refunds will be processed within 7–10 working days, depending on your payment method and bank. Wholesale & Bulk Orders15. Can I buy wholesale items on Petta.lk? Yes. Petta.lk specializes in both retail and wholesale purchases. You can buy in bulk directly through our platform. 16. Do you offer special discounts for bulk purchases? Yes. For bulk or corporate orders, please contact our sales team, and we will provide yo...