Return & Refund Policy Thank you for shopping with Petta.lk. We strive to provide our customers with the best products at competitive prices, both retail and wholesale. While we maintain strict quality control, we understand that sometimes you may need to return or exchange a product. Please read our Return & Refund Policy carefully. 1. Eligibility for ReturnsProducts can be returned within 5 days of delivery. Items must be unused, in original condition, with packaging, tags, and accessories intact. Returns will not be accepted if the product is: Used, damaged, or altered by the customer Returned without original packaging Belonging to categories such as undergarments, swimwear, earrings, or perishable/consumable items (due to hygiene and safety reasons) 2. Return ProcessTo initiate a return, please contact our Customer Support team: Hotline: 0779 497 899 Email: support@petta.lk Please provide your Order Number, Item Details, and Reason for Return. Our team will review your request and guide you through the process. 3. Shipping for ReturnsIf the return is due to a defect or error from our side, Petta.lk will cover the return shipping cost. If the return is due to a change of mind, incorrect order, or any non-defect reason, the customer will bear the return shipping charges. 4. RefundsOnce the returned product is received and inspected, we will notify you of approval or rejection. If approved, refunds will be processed within 7–10 working days to your original payment method (Credit/Debit Card, Bank Transfer, etc.). For Cash on Delivery (COD) orders, refunds will be made via Bank Transfer or Petta.lk Store Credit. Delivery and shipping charges are non-refundable. 5. ExchangesExchanges are only available for defective or damaged products. If the requested replacement is not available, you may opt for a refund or Petta.lk Store Credit. 6. Warranty ClaimsWarranty (if applicable) will be honored as per product-specific terms mentioned on the product page or warranty card. Warranty becomes void if: The product is damaged due to misuse, mishandling, or exposure to water Unauthorized repairs or alterations have been made 7. Important NotesProcessing Time: Refunds or replacements may take 3–14 working days, depending on the nature of the product. Government Restrictions: Any returns or refunds will be handled in compliance with Sri Lankan import and export regulations. Proof of Delivery: Please inspect your order upon delivery. If damaged, do not sign the delivery slip without noting the issue. 8. Contact UsFor any queries regarding returns, refunds, or warranty claims, please reach out to us: Hotline: 0779 497 899 Email: support@petta.lk We at Petta.lk are committed to providing a safe, reliable, and convenient shopping experience. Thank you for trusting us!